FAQs
Frequently Asked Questions (FAQs)
We want your experience with Lily Vyne Apothecary to be simple, joyful, and filled with trust. Below are answers to some of our most common questions.
What makes Lily Vyne Apothecary products different?
All of our products are handcrafted in small batches using only cold-pressed, natural, and organic ingredients. We infuse each blend with intention, care, and love so that every product nourishes not just your skin, but also your emotional, mental, and spiritual well-being.
Are your products safe for sensitive skin?
Yes—our formulas are designed with gentle, natural ingredients and are free from harsh chemicals, parabens, and synthetic fragrances. However, because every skin type is unique, we always recommend performing a small patch test before full use.
Can your products be used on babies and children?
Absolutely. Our blends are safe for the whole family—babies, children, and adults alike. We only use ingredients that are gentle and pure, though we recommend checking with your pediatrician if your child has known allergies or conditions.
Do you accept returns or refunds?
Because of the personal and handcrafted nature of our products, all sales are final. This ensures every customer receives items that are pure, untouched, and safe. Please see our [Shipping & Returns Policy] for details.
How long does shipping take?
Orders are processed within 3–5 business days.
Standard U.S. shipping takes 5–10 business days.
International orders vary depending on destination.
You will receive a tracking number once your order ships.
Do your products have sunscreen protection?
Yes, some of our products—like Sun Kissed Rose—contain natural, mineral-based ingredients that provide gentle sun protection. Always reapply as needed and practice safe sun care.
Are your products vegan and cruelty-free?
Yes. We do not test on animals, and we only use plant-based, cruelty-free ingredients.
Do your products expire?
Because we use only natural, preservative-free ingredients, our products are best used within 6–12 months of opening. Store them in a cool, dry place away from direct sunlight to preserve freshness.
How can I contact you?
You can reach us anytime . We’re always happy to help with questions, guidance, or recommendations.